StoreFrontSignal
AI System Support Session
AI System Support Session
Request an AI System Support Session
One-time, as-needed support for existing StorefrontSignal implementation customers only.
The $97 session includes up to 60 minutes of remote diagnostic review and minor support for one reasonably defined issue. It is not a subscription and does not include unlimited support. No resolution is guaranteed within one session. If additional work is needed, StorefrontSignal will stop and obtain your approval for a separate quote before continuing.
Ordinary scheduling, payment processing, and basic appointment administration do not count toward the included 60 minutes. Substantive technical review, including necessary review of logs, files, configurations, or system behavior, may count toward the included diagnostic time.
StorefrontSignal Corrections Are Not Paid Support
You do not need to purchase an AI System Support Session for StorefrontSignal to investigate and correct a defect in StorefrontSignal's own original agreed delivered work.
If something within the agreed project scope was delivered by StorefrontSignal and does not operate as agreed because of a defect in StorefrontSignal's work, StorefrontSignal must have a reasonable opportunity to investigate and correct that issue under the applicable project correction and acceptance terms.
The $97 AI System Support Session is intended for later, as-needed support involving an existing StorefrontSignal implementation, such as diagnosing an issue that develops later, troubleshooting an older implementation, reviewing a third-party change, investigating a customer-made change, checking an existing workflow or integration, or providing minor configuration assistance.
The paid support session is not a substitute for StorefrontSignal's responsibility to correct an actual defect in its own agreed delivered work.
Before payment, contact StorefrontSignal so we can confirm eligibility and that the issue fits this session.
Check EligibilityOne-time, as-needed support for an existing StorefrontSignal implementation.
AI System Support Session — $97
The AI System Support Session provides up to 60 minutes of remote diagnostic review and minor support for one reasonably defined issue involving an existing StorefrontSignal implementation.
This service is available only to existing StorefrontSignal implementation customers. It is not a subscription and does not include unlimited support.
Included
- Up to 60 minutes of remote diagnostic review and minor support
- One reasonably defined issue
- Diagnostics for an issue that developed later
- Troubleshooting an older implementation
- Review of a third-party or customer-made change
- Checking an existing workflow or integration
- Minor configuration assistance where appropriate
Ordinary scheduling, payment processing, and basic appointment administration do not count toward the included 60 minutes. Substantive technical review, including necessary review of logs, files, configurations, or system behavior, may count toward the included diagnostic time.
Not included
- New major features
- An entirely new AI assistant or workflow
- New complex integrations
- Full website redesign
- Unrelated computer or website support
- Unlimited development or support
- Third-party subscriptions, API usage, or infrastructure charges
StorefrontSignal does not guarantee resolution within one session. If additional work is needed, StorefrontSignal will stop and obtain your approval for a separate quote before continuing.
StorefrontSignal Corrections Are Not Paid Support
You do not need to purchase an AI System Support Session for StorefrontSignal to investigate and correct a defect in StorefrontSignal's own original agreed delivered work.
If something within the agreed project scope was delivered by StorefrontSignal and does not operate as agreed because of a defect in StorefrontSignal's work, StorefrontSignal must have a reasonable opportunity to investigate and correct that issue under the applicable project correction and acceptance terms.
The $97 AI System Support Session is intended for later, as-needed support involving an existing StorefrontSignal implementation, such as diagnosing an issue that develops later, troubleshooting an older implementation, reviewing a third-party change, investigating a customer-made change, checking an existing workflow or integration, or providing minor configuration assistance.
The paid support session is not a substitute for StorefrontSignal's responsibility to correct an actual defect in its own agreed delivered work.
Third-party services
Existing API usage, software subscriptions, hosting, automation platforms, and other third-party provider charges remain the customer's responsibility unless explicitly included in writing.
Eligibility and approval
Before payment, contact StorefrontSignal so we can confirm that you are an existing implementation customer and that the issue fits this session.
Never send passwords, API keys, private keys, wallet seed or recovery phrases, recovery codes, or other credentials through email, order notes, or a standard contact form. If secure access is required, StorefrontSignal will provide separate instructions.
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